B Etiquette for Reception Activities
1. When Walking with Customers
As the reception staff, you generally walk on the left of the customers to show respect. If they are key customers, you should walk side by side with them. When accompanying customers and their entourage, you can walk behind them.
2. When Taking the Elevator
If there is a lift attendant, you should let the customers go fi rst. If not, you should go fi rst to operate the elevator. When you arrive at the destination, you may ask the customers fi rst when the door opens.
3. When Entering a Room
If the door opens outwards, you should ask the customers to enter first. If the door opens inwards, you should go in fi rst, hold the door, and then invite the customers to go in.
4. Others
Give your customers detailed directions to ensure their clarity in the whole process. And you should assist in maintaining their comfort right off the bat.
C Work in groups. You act as the sales manager and your classmates act as your customers, Alice and her colleague. You and your classmates will complete the whole reception process and video it.